Frequently Asked Questions
Below you will find Frequently Asked Questions for TriviaHub.
If there are additional questions that are not available in this resource, please visit the contact page to get in touch with our sales or service teams.
Event Booking
Q. How does a TriviaHub event work?
A. You can book a trivia event in less than 2 minutes using our online booking tool. Once you have booked your event, you’ll receive a confirmation email with a Zoom link to where your event will take place. Just send this link in a meeting invite to your guests and join at the event start time where our live host will be waiting to take care of you. That’s it! You can see all steps of our process in our How It Works guide.
Q. Can I watch a video of a sample event?
A. Yes. Please watch our 4-minute intro video to see how a trivia event works once it starts.
Q. Do you offer free trial games?
A. We offer a live demo with one of our team members that can be scheduled here.
Q. Do you have client reviews I can see?
A. Yes! Check out some of our 5-star reviews here.
Q. Do you offer events other than trivia?
A. Yes. While trivia is our most popular event type, we offer 20+ unique events to get your team engaged with. Learn about them all here.
Q. Is there a limit to how many people can play?
A. No - we’ve supported events with up to 1,000 attendees or more. If you need more participants than you can book with our online booking tool, we can create a custom-designed event for you. Contact us to learn more.
Q. Can we use our Zoom link instead of TriviaHub’s?
A. Yes, but there are important setting you’ll need to make sure are configured on your Zoom account. Make sure to watch this video to ensure your setup is ready.
Q. Do you host on platforms other than Zoom?
A. Yes. Our default hosting platform is Zoom, but we also support your preferred online meeting platform including Google Meet, WebEx, Microsoft Teams, Hopin, Blue Jeans, GoToMeeting, and more.
Q. How far in advance do I need to book?
A. We can take bookings up to 24 hours before your event starts, but we recommend booking at least a week in advance to secure the most popular time slots.
Q. Do you host events outside of the U.S.?
A. Yes! We’ve hosted events for dozens of countries. If you don’t see your preferred event time in our online booking tool, be sure to check our international booking tool.
Q. Who hosts the event?
A. All of our events are run by a live and professional TriviaHub host. They all know how to engage your team and maximize the fun. Meet them here!
Q. What do I need to provide?
A. All you need to do is send your attendees our Zoom meeting link and we’ll handle everything from there. If you’ve chosen to personalize your event, one of our event coordinators will reach out to work with you directly.
Q. Can I buy event prizes through TriviaHub?
A. No. While we can announce any prizes you are awarding to winners, we don’t supply any prizes directly for events.
Q. Do you offer Closed Captioning services?
A. Yes. Closed Captioning can be enabled for your event if your audience requires it. You can work with one of our event planners after your booking to make sure it is enabled.
Q. Can you support hybrid in-person/virtual events?
A. Yes. We have hosted hybrid events and if you would like to offer in-person events that also include virtual attendees at the same time that is no problem. Just provide a screen for our virtual host to join your in-person crowd and virtual attendees will join like any other online meeting. If you’d like to learn more about hybrid events, please contact our sales team.
Q. Can we work with you to customize the event agenda and content?
A. Yes. Our trivia events have a 'Personalized Event’ customization that you can add. When you do this, you’ll work with one of our event coordinators to plan the perfect agenda and add any custom content like trivia questions or branding.
Q. Do you handle event registrations?
A. No. If you are requiring players to pay and register for your event, you would be responsible for collecting their contact information and payment. We recommend trying a service like Eventbrite.
Pricing
Q. How much does a TriviaHub event cost?
A. We price at a flat fee per event based on your number of attendees. From there, you can customize each experience with unique add-ons to make it your own. Our single events start at $299 for up to 25 attendees. Each event type will have pricing listed for it and you can see all pricing details here.
Q. What payment methods do you accept?
A. We accept payments via any brand of credit card online, including Amex.
Q. When do I pay?
A. You’ll reserve your event using a credit card and we’ll charge the full event cost 48-hours before your event starts. A receipt will be emailed to your address on file at that time.
Q. Do you require a deposit?
A. No. We do require a valid credit card to book an event. If you choose, you can pay for your event in full when booking.
Q. Can I be invoiced for later?
A. Yes. If your company requires that you get invoiced, you can work with our team to receive an invoice for payment. Invoices are typically due NET 10 from the invoice date. Invoices can be paid via credit card, ACH, or paper check.
Q. Do you add any fees or taxes to the price?
A. No. All prices listed are inclusive of any applicable fees and taxes.
Q. Do you offer a non-profit discount?
A. Yes. We extend a discount to non-profit organizations on any event. You can claim your non-profit discount code by submitting your valid .org email address at this link.
Q. Can I get a discount if I book multiple events?
A. Yes, you can purchase a multi-event package and receive up to 20% off of individual purchases. See our package options here.
Q. Do you provide other pricing for friends/family events?
A. Yes. We offer special weekend pricing for friends and family events. Learn more about and book these offerings here.
Q. Do you charge a cancellation or rescheduling fee?
A. Yes. We require a 48-hour minimum notice to cancel an event. Cancellations made less than 48 hours before the event start will be subject to a charge of up to 100% of the event value. You can view our full cancellation policy here.
Q. Can I highlight sponsors throughout my event?
A. Yes. Sponsorships can be incorporated to any event that has personalization available and you can see all of the sponsorship areas here.
Q. Where can I find a W-9 for my business?
A. If your business requires service providers to have a W-9 form on file for tax records, you can find a copy of ours located here.
Event Prep
Q. What is all included in a Personalized Event?
A. When you add the Personalized Event add-on to your event, you’ll be paired with one of our expert event planners. They’ll reach out to you after your booking to schedule a meeting to plan out the full details of your event. During this meeting, you’ll work to design the full event agenda, outline any custom trivia questions you’d like added to the event, and gather any branding details you’d like to add to the event experience. This is the perfect way to really make the experience one-of-a-kind!
Q. What do I need to do to prepare for my event?
A. After you’ve booked your event, all you need to do is send the Zoom link from your booking confirmation email to your attendees in a meeting invite. You can see how a typical event runs by checking out our What to Expect guide.
Q. Do you have any marketing materials I can send to my team?
A. Yes. You can get promotional email text here, or you can download a sample one-page flyer here. We also offer a version that you can download and customize at this link. Please note: we do not recommend including your host’s name in the materials as there is a possibility of them changing before the event start.
Q. Do you have any instructions I can send to our players?
A. Yes, a link to player instructions will be included in your confirmation email. You can also find them here.
Q. Do I get to meet my event host?
A. All of our hosts are logged into your event’s Zoom link 15 minutes before the event starts. Feel free to get on early to connect with them on any last minute questions.
Q. Are there any technical requirements we need to be aware of?
A. In order to participate, players will need to be able to access a web browser at a minimum. We also recommend participants do the following:
Have the Zoom client downloaded to their device to provide a better experience
Disable company VPN as this can dramatically slow down their Zoom connection
Have a personal device ready in case the company network has blocked TriviaHub’s quiz website
Q. We are pre-defining our teams, where do I send the list?
A. If you chose to pre-define teams for your upcoming event, you can follow the instructions located here to send them to our team.
You can also watch this video to learn more.
Q. We are writing custom questions, where do I send them?
A. If you have written some of your own game questions, please follow the instructions located here to send them to our team.
Q. I chose to personalize my event agenda, what do I need to do?
A. If you chose to personalize your agenda, you can download and populate our event agenda templates located here.
Q. I chose to personalize my event branding, what do I need to do?
A. You’ll need to send your branding materials to your assigned event planner. The specifications for each branding element are below:
Player/Leaderboard Banner:
Size: maximum of 200 height, adjustable width based on viewer’s screen size; Max 2 MB
File type: jpg, png
Question Logo:
Minimum 200x200 (square is best!); Max 2 MB
File type: jpg, png
Branded Backdrop:
Zoom recommends using background images with an aspect ratio of 16:9 and a minimum resolution of 1280 x 720px
During the Event
Q. How long is an event?
A. You can choose an event type that fits your schedule. We offer events that are 30, 60 or 90 minutes in length.
Q. What happens once the event starts?
A. We’ll take good care of you once the event starts. If you’d like to learn more about how the event will run, you can check out our ‘What to Expect’ guide located here.
Q. Do your hosts also handle the game logistics?
A. Yes. Our hosts are not only charismatic, they also handle all video conference logistics, team management, game scoring and final prize announcements.
Q. Will we be given a tutorial as the game starts?
A. Yes. The host will walk the teams through game rules, how it will be played and how to get their team registered at our trivia website. All teams will be asked to not shout out answers and can be muted if necessary.
Q. Who will my host be?
A. We’ll assign you a host based on availability and your requested event time. We do try to provide the same host for recurring events. You can check out all of our host bios here.
Q. How do you make teams for games?
A. We typically randomize teams as players join the event, targeted to be about 5 players per team. This adds a social mixer and team building effect to the game as well as balancing the team member counts if some players can’t make it. We can accommodate pre-defined teams if you provide detailed instructions to your attendees ahead of time for how to make it work.
Q. How do players respond to questions?
A. As players join the event, they will register their team at our quiz website to submit answers. You can see what the interface looks like here. Teams will discuss answers in private breakout rooms and submit all answers at the end of the round.
Q. What are your questions like?
A. All of our trivia questions are written by expert quizmasters. All questions are family-friendly and each round is balanced for the difficulty to ensure all experience levels have fun. Our rounds are typically general knowledge and consist of a potpourri of trivia topics including history, geography, movies, music, and more.
Q. Do you have any sample questions I can review?
A. Sure - take a look at samples of our questions based on target demographics here.
Q. Do you use free-form or multiple choice questions?
A. All of our quizzes are designed with free-form questions. You can also add your own multiple-choice if you’d like. All types of questions are automatically scored by our scoring algorithm.
Q. Do you support audio or picture rounds?
A. Yes. Depending on the package you purchase, we can design an audio or a picture round for you if you would like.
Q. How do you prevent players from cheating?
A. We let players know at the start of each event that they should keep the game fair for all by not cheating and by participating they are on the honor system. We find that players are there for a good time and respect that request.
Q. Can I offer non-team based games?
A. Yes. We can facilitate team-based games or individual play.
Q. Can I combine team and individual players in the same game?
A. Yes. We can separate teams and individuals during the start of the game.
Q. Do you support question mulligans?
A. Yes. These can be a great way for fundraiser events to earn additional funds. Feel free to watch this video to learn how they work and what you need to do to use them at your event.
Event Follow-Up
Q. Do you sell e-gift cards links with your events?
No. If you are looking to add e-gift cards as prizes to your event, we recommend leveraging an online vendor such as eGift Cards or Tremendous.
Q. Can TriviaHub still announce my prizes at the event?
A. Yes. You can let us know what prizes you are supplying and our host can announce them as part of the event wrap-up.
Q. Can I tip my host after the event?
A. Yes. You’ll have a link in your event wrap-up email to tip your host. If you don’t see the link, you can also tip your host here.
Q. I had a great time - how do I book another event?
A. Check out our event types list and click the ‘Book Now’ button - that’s it!
Q. Can I leave TriviaHub a review or testimonial?
A. Of course! Feel free to send us an email here.
Q. Do you have a referral program I can participate in?
A. Of course! Help spread the word about TriviaHub and get a $50 Amazon gift card. Learn more about our Referral Program here.
In-Person Events
Q. Which cities do you currently support?
A. We are currently supporting in-person events in New York City, Los Angeles, Chicago and Minneapolis. If your event is outside of these metros, no worries! Our hosts can travel to you for an extra fee. Submit a quote request for full pricing.
Q. Can in-person events also be hybrid?
A. Yes. Any of your in-person events can also have virtual attendees added without any extra setup. You can inquire about the added cost of virtual attendees by working with one of our event specialists.
Q. Do you supply the equipment for the event?
A. No. Our hosts will bring a laptop to run the event and you’ll need to provide a working Wi-Fi connection, projector or TV, and any desired audio equipment.
Q. How are in-person events different from virtual events?
A. For our virtual offerings, our hosts join the event virtually via a Zoom session. For our in-person events, the host will come onsite to your office or event venue.
Q. Can I gather in-person but have the TriviaHub host join virtually?
A. Yes. Our host can facilitate a gathering of your in-person group, if you choose. You’d still need to have the equipment set up to project their appearance to your in-person group. Contact us to learn more.
Q. How far in advance do I need to book?
A. For in-person events, we require at least a two week lead time to book an event.
Q. How much does an in-person event cost?
A. Since we need to cover our host’s travel time and expenses, our in-person events are priced higher than our online events. You can check out our basic pricing structure or contact us for a full quote.
Q. Is there a limit to how many people can play?
A. No. We have hosted events with hundreds of attendees.
Q. Do you host events outside of the U.S.?
A. We currently are only supporting in-person events within the United States.